【篇一】去商店退款的英語口語對話
A：Good morning, sir. How can I help you?
是的,先生,需要什么服務(wù)嗎?
B：I would like to return this sweater. May I get a refund?
我想把這個(gè)毛衣退掉�？梢酝丝顔�?
A：Certainly. Our policy is the item can be returned within seven days from the day you purchased it. Is there any reason that you would like to return it? Did you have problems with our product?
當(dāng)然可以. 我們的政策是買了商品后的七天內(nèi)可以退的? 什么原因讓您想退呢?您對我們的產(chǎn)品有什么問題嗎?
B：No, it was just the wrong size. My friend bought this for me two days ago.
不是的, 只是大小不合適。
A：Would you be interested in an exchange instead of a refund? I can help you to find the appropriate size.
那您要不就換一件?我想我能幫你找到合適的尺寸。
B：No. I would rather just return it. The color is too bright for me.
不用了.我還是想退掉. 顏色也太亮了。
A：Sure, no problem. Do you have the receipt?
當(dāng)然可以,沒問題.你帶收據(jù)了嗎?
B：Yeah, right here.
帶了,在這兒...
A：Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
好的,請等一下.給您,請?jiān)谶@里簽字.這是你的退款.還有什么需要我?guī)兔Φ?
B：No, thank you.
沒有了,謝謝你。
A：You're welcome. Have a nice day!
別客氣.祝你一天都開心!
B: You too!
你也是。
【篇二】去商店退換貨的英語口語會(huì)話
A：Excuse me...
打擾一下...
B：Yes, sir. How may I be of service?
是的,先生,需要什么服務(wù)嗎?
A：I would like to return this item... Are refunds allowed?
我想把這個(gè)東西推掉...可以退款嗎?
B：Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
當(dāng)然可以.顧客總是對的,我們隨時(shí)為您服務(wù).為什么要退掉?您對我們的產(chǎn)品和服務(wù)有什么問題嗎?
A：No, no... It was just the wrong size.
不,不是的...只是大小不合適。
B：Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
那你想調(diào)換一下還是要退款?我想我能幫你找到合適的尺寸。
A：No. I would rather just return it.
不用了.我還是想退掉。
B：Sure, no problem. Do you happen to have the receipt?
當(dāng)然可以,沒問題.你帶收據(jù)了嗎?
A：Yeah, right here.
帶了,在這兒...
B：Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
好的,請等一下.給您,請?jiān)谶@里簽字.這是你的退款.還有什么需要我?guī)兔Φ?
A：No, thank you.
沒有了,謝謝你。
B：You're welcome. Have a nice day!
別客氣.祝你一天都開心!
【篇三】商店退貨常用英語口語對話
A:Can I help you?
B:Yes,I have a complaint to make.Yesterday I bought a shirt here.But at home,I found there is a stain on it.I want to return it.
A:We re very sorry.Do you have the receipt?
B:Yes,here you are.
A:Would you wait for a moment while I get the refund for you?
甲:您有事情需要我?guī)兔?
乙:是的，我是來投訴的。昨天我在這兒買了一件襯衣，可回到家，我發(fā)現(xiàn)上面有污點(diǎn)，我要求退貨。
甲:非常抱歉。你有發(fā)票嗎?
乙:有，給你。
甲:請您等一下，我去給您拿退款。
