一、Receiving a Guest in Restaurant 餐廳款客服務(wù)
1. Good afternoon，sir. Welcome to our restaurant. Do you have a reservation？
下午好先生，歡迎光臨我們餐廳，請問您有預(yù)訂嗎？
2. How many people are there in your party？
你們一共幾個人？
3. Would you please come with me？
請您跟我來，好嗎？
4. Please step this way.
這邊請。
5. Will this table be all right？
這張桌子可以嗎？
6. Would you like to sit near the windows?
您是否喜歡靠窗坐？
7. Where would you like to sit？
您希望坐在哪？
8. You can sit where you like.
您可以隨便坐。
9. I’m sorry，that table is already reserved.
對不起，那張桌子已經(jīng)預(yù)訂出去了。
10. Your table is ready now，sir. Thank you for waiting.
先生，您的桌子已準備好了，謝謝您久等了。
11. We can seat your party now，sorry to have kept you waiting.
我們現(xiàn)在可以安排你們就座了，對不起讓你們久等了。
12. Here’s the menu.
這是菜單。
13. I’m sorry，the restaurant is full now. We can seat you in 20 minutes.
對不起，現(xiàn)在餐廳已坐滿，20分鐘候我們可以安排您入座。
14. You can wait in the bar if you like and we’ll call you when we have a table.
如果您愿意，可以在酒吧等一等，我們有了桌子會去請你的。
15. I’m sorry，there isn’t a table right now. there will be a wait of about 20 minutes. May I have your name，please？
對不起，現(xiàn)在沒有空桌了，恐怕要請您等20分鐘，請問您姓名？
16. Would you like to have a drink in the lounge while you wait？we’ll accommodate your party as soon as possible.
您是否愿意邊等邊在休息處喝喝飲料？我們會盡快安排你們?nèi)胱?/p>
17. Please wait a moment，I’ll arrange it for you.
請稍等，我馬上給您安排。
18. Please wait a moment，your table will be ready right away.
請稍等，您的桌子馬上就會準備好。
19. Excuse me，would you share the table with that lady？
對不起，您與那位小姐合用一張臺好嗎？
20. Would you like to try today’s specials？
請嘗嘗今天的特色菜好嗎？
21. Please wait a minute，I’ll arrange it for you.
請稍等，我馬上為您安排。
22. Please look at the menu first. Would you like try today’s special？
請先看看菜單，您想嘗嘗今天的特色菜嗎？
23. Excuse me，may I take your order now？
對不起，現(xiàn)在可以點菜了嗎？
24. Would you like some dessert？
您喜歡吃點甜點嗎？
25. Sorry，it takes some time for this dish，could you wait a bit longer？
真對不起，這道菜需要一些時間，您能多等一會嗎？
二、Taking Orders 點菜服務(wù)
1. Good morning，are you ready to order now，sir？
晚上好先生，您現(xiàn)在點菜嗎？
2. Would you like something to drink before your meal？
用餐前您是否想要點飲料？
3. What brand of gin would you prefer?
您喜歡哪種牌子的金酒?
4. Are you like to order now，sir？
先生，您想現(xiàn)在點菜嗎？
5. Would you like to order now？
您現(xiàn)在點菜嗎？
6. Have you decided on anything？
您決定吃什么了嗎？
7. Would you like something to drink？
你想喝點什么？
8. Would you like some appetizer before lunch？
午飯前您想吃點開胃的東西嗎？
9. We’ve got …today.
我們今天有……
10. Today’s special is…
今天的特色菜是……
11. Everything is a la carte.
這里只能點菜，沒有套餐。
12. We have a buffet. You can have all you want for ＄10.
我們有自主餐，您交10美元可以吃所有食物。
13. That’s served with a roll and pickle.
還有面包和泡菜。
14. I’m sorry，there are no chops left.
對不起，沒有排骨了。
15. I’m sorry，we haven’t got any more lobster today. May be you would like to have it tomorrow.
對不起，今天的大蝦已經(jīng)賣完了，也許您明天愿意再來吃。
16. I’m afraid that this vegetable is not in season. Would you like to try something else？
抱歉，恐怕現(xiàn)在不是生長這種菜的季節(jié)，您是不是吃點別的什么？
17. How would you like the eggs？
您喜歡幾成熟的雞蛋？
18. How would you like the steak done，well done、medium or rare?
您喜歡幾成熟的牛排？熟透的、還是適中的、還是半生的？
19. Perhaps you would like some B.B.Q.
也許您想吃點烤肉。
20. I would recommend this dish to you。 It is very good.
我愿意向您推薦這道菜，味道非常好。
21. How about trying some…，perhaps you will like it？
您是不是嘗一嘗……，這道菜味道很好。
22. May I suggest…？It’s very tasty.
我建議您吃……這道菜味道很好。
23. I’m sure you will enjoy it.
我肯定您會喜歡它的。
24. I hear it is very good，perhaps you would like to try some.
我聽說很好吃，也許您想來點嘗嘗。
25. If I were you, I’d have the veal，It’s our specialty.
如果是我的話，我就要小牛肉，因為是我們這里的特色菜。
26. What would you like with veal？
小牛肉您喜歡配點什么？
27. Mao Tai is well-known in the world. It’s produced in Guizhou province. You might be interested.
茅臺酒譽滿全球，是貴州生產(chǎn)的，您可能會感興趣的。
28. I’m sorry，there aren’t any vacant tables. I can arrange for you if you don’t mind sharing a table with the ladies.
對不起，已經(jīng)沒有空桌了，如果您不介意的話，我可以安排您與那邊的女士同坐一桌。
29. Do you mind if other share the table with you？
您是否介意別人和您同坐一桌？
30. Would you please write down your room number？I will give you a ring when we have a vacant table.
請寫下您的房號，有了空桌我馬上給您打電話。
31. The ice-water here is safe to drink. What would you like to order，madam？
這里的冰水飲用是安全的，夫人，您想訂些什么？
32. Do you want cooked or dry cereal？
你是要熱的粥還是現(xiàn)成的粥？
33. We have reserved three tables for your group from table No.16 to 18.
我們?yōu)槟穆糜螆F預(yù)訂了三張桌子，從16號桌到18號桌。
34. How much will you pay for each person？
每個人準備花多少錢？
35. Is there anything that needs improvement？
有什么需要改進的嗎？
36. Can you tell me something about the food served here？
你能給我介紹一下這里的風(fēng)味嗎？
37. Will you look at the menu for the party to see whether you want to add or change something？
請您看看這個團隊的菜單，看還需要添點什么或調(diào)換些什么嗎？
38. Would you like Chinese food or Western food？
你們喜歡中餐還是西餐？
39. Sorry，it takes some time for this dish. Could you wait a little bit longer？
對不起，這道菜需要一段時間，你能多等一會嗎？
40. I’m sorry. That dish is not available now.
真對不起，這個品種剛賣完。
41. All right，I’ll contact the cook and make you satisfied.
好的，我跟廚師聯(lián)系一下，會使您滿意的。
42. Can I arrange a snack for you if time is pressing for you？
如果您趕時間的話，我給您安排一些快餐飯菜好嗎？
43. Would you mind serving now？
現(xiàn)在上菜好嗎？
44. Pardon me，I’ve made a mistake about your dish.
請原諒，我把您的菜搞錯了。
45. Sorry，I’ll let you know when I make sure.
對不起，我問清楚馬上就告訴您。
46. Anything else would you like？
您想再要點別的嗎？
47. Would you like to have some fruit？
您喜歡吃點水果嗎？
48. What kind of vegetable would you like？We have a choice of fresh asparagus，green beans、spinach and grilled tomatoes.
您想要哪種蔬菜？我們有新鮮的蘆筍、豆角、菠菜和烤熟的西紅柿供您選擇。
49. We offer European breakfast，American breakfast，which one do you prefer？
我們這提供歐路式早餐，美式早餐，您喜歡哪一種?
50. A variety of fruit juices are served here，we have tomato juice、orange juice、grapefruit juice and pineapple juice.
這里供應(yīng)各種水果汁，有番茄汁、橙汁、葡萄汁、菠蘿汁。
三、Settling the Bills 結(jié)帳服務(wù)
1. Can I have my bill，please？
我可以結(jié)帳嗎？
2. What’s this for？
這是什么？
3. Would you like to sign for it，sir？
先生，請問您愿意簽單嗎？
4. Thank you，I hope you enjoyed your dinner.
謝謝您，希望您用餐愉快。
5. How would you like to pay for your bill，sir？
先生，請問您想怎樣付帳？
6. We accept American Express，Master card，Visa card and Euro card. What kind have you got？
我們接受美國運通卡，大來卡，維薩卡和歐洲卡，您用哪一種.
7. Do you accept traveler’s cheque？
你們收旅行支票嗎？
8. Is everything all right during your dinner，sir？
先生，請問您用餐期間都還好吧？
9. Have you found everything satisfactory？
您還都滿意吧？
10. How was the food，sir？
先生，請問您的飯菜還好嗎？
11. Would you like anything else？
您還要點別的什么嗎？
12. Could I serve you anything else？
您還需要我給您上點別的什么嗎？
13. Do you care for a dessert？
您是否想吃甜食？
14. Would you like to put it on your hotel bill？
您準備將這筆費用寄到您飯店的總帳上嗎？
15. Could you sign here your name and room number，please？
請您在這簽上您的姓名和房號。
16. I need your signature and room number，please.
我需要您的簽名和房號。
17. May I also have your room number，please？
請把您的房號也告訴我好嗎？
18. All the bills are subject to 10％ service charge，sir.
先生，多有的帳單都需要另加10％的服務(wù)費。
19. Sorry，you can’t sign the bill here，cash only，please.
對不起，我們這里不能簽單，請付現(xiàn)款。
20. Thank you，we don’t accept tips.
謝謝，我們這里不收消費。
21. Excuse me，we forgot to make out the bill for 有yesterday，would you please pay it now？
對不起，我們昨天忘了跟您結(jié)帳，您現(xiàn)在付錢可以嗎？
22. Thank you，and here’s your change.
謝謝，這是找您的錢。
四、Handling Complaints 處理投訴
1. What’s problem，sir？Can I be of assistance？
先生，出了什么問題？我能為您做些什么？
2. This is quite unusual. I will look into the matter.
這是很少有的，我會調(diào)查此事的。
3. I will get you another one.
我再去給您重端一份上來。
4. I will have them prepare another one. Would you like some drinks while you are waiting？
我去讓他們重做一份，您是不是愿意邊喝飲料邊等？
5. Shall I have the dish cooked again？
要不要我去把這道菜再重做一遍？
6. I will take to the chef and see what he can do.
我去和廚師長商量一下，看看他是否能給予補救。
7. I’m terrible sorry. I can give you something else if you’d like. That will be on the house，of course.
非常抱歉，如果您愿意，我可以給您上點別的菜，這當然是本店免費贈送的。
8. Would you like to try something else？with our compliments, of course.
您是不是想吃點別的什么，這當然是餐廳的一點敬意。
9. I will see about your order. Would you like some appetizer while you are waiting？我會去看看您點的菜做的怎么樣了，您是不是可以先吃點開胃的東西？
10. I’m sorry，sir. Please excuse her. We are very busy today.
對不起，先生，請您原諒她，我們今天實在太忙了。
11. I am sorry，sir. We are short of hands today. Would you please have a drink fires.
先生對不起，我們今天人手少，您是不是先喝點什么？
12. I’m sure everything will be right again next time you come.
相信您下次來時一切都會是您稱心如意。
13. I’m sorry to hear it . please be assured that we will look into the matter. Out chef is very particular.
很抱歉聽您這么說，請相信我們一定會調(diào)查此事，我們的廚師長也是很挑剔的。
14. How about a delicious dessert then，with our compliments？
那么，給你送一份美味的甜點，如何？當然是免費的。
15. I have every confidence in our chef. Just give us another chance，and you will find this restaurant really lives up to its name.
我對我們的廚師有信心，請再給我們一次機會，您會發(fā)現(xiàn)我們餐廳確實是名副其實。
