1
基本郵件禮儀(Email etiquette)
英文郵件的禮儀成千上萬條，大多其實都已經超出了“英文”的范疇，而是不管什么語言都要注意的，那我就不說了，我只說和印象最深刻的，而且和中文郵件有明顯區(qū)別的，那就是感謝和道歉。
感謝
中文郵件不喜歡太多客套話，廢話少說，直入正題，但是美國人寫郵件，哪怕是和熟悉的人，回郵件第一句話，都要感謝，所以他們的郵件都是 thank來thank去的，中文郵件沒這種習慣。
開頭，感謝別人回復自己的郵件（也可以用thank you，用在稍微正式場合，比如和陌生人發(fā)郵件）
Thanks for the quick reply.
Thanks for getting back to me.
Thanks for the update on the situation.
Thanks for the updated information.
Thanks for gathering the information this week on this issue.
別人發(fā)郵件提供信息給你，中文郵件是懶得回的，英文郵件也習慣感謝，簡單回復一個。
Thank you.
Well noted.
Noted/Received with thanks.
Good information.
道歉
如果是回郵件回得晚了，先道歉，貌似中文很少有這個習慣(以下sorry也可以替換成apologize，更正式一點，發(fā)給重要的人或者群發(fā)）
Sorry for the late reply.（中國人普遍這這一種，也有老外用，不過下面兩種更多）
Sorry I haven’t got back to you sooner .
Sorry for the delay getting back to you.
Apologies for the late/short notice.（如果是臨時通知別人是什么事情）
I apologize if this was not made clear（如果是上一封郵件沒寫清楚導致收件人誤解了）
I apologize if this may make you feel uncomfortable/bad.（提前給別人預警如果自己的措辭過于強硬）
I apologize if this may sound a little harsh.
收尾套路
最后收尾的套路，一般都是問別人意下如何。(不要用please tell me ...這種句式，從來沒見過老外用的）
Please let me know what you think.
Please let me know your thoughts.
Let me know if you have any questions or concerns. (最常見）
Please let me know if there are questions.
Lookingforward to your input/insight(用insight/input代替opinion)
That’s myidea, what's your idea?(也有直接這樣說的）
Pleasereview the lengthy e-mail and provide feedback on how we can proceed.(如果郵件太長了）
或者，干脆下面的話結尾，I'lllet you know more tomorrow(表示今天沒說完，明天再說更多)
Please call me if you like.(有什么事打我電話）
2
郵件基本術語
抄送別人怎么說？
中國人喜歡說cc，美國人直接說copy. cc是 carbon copy（復寫紙）的簡稱，以前還沒有電子郵件時候，用復寫紙抄送，所以本質上還是copy.
I have put John on copy. (記住put on copy的固定搭配）
You can copy Steven going forward.
如果是分別抄送給某些人，但是又不想讓他們互相知道對方的聯(lián)系方式，可以用暗送(BCC也就是blind cc),比如同時發(fā)給幾個供應商，郵件開頭直接寫：
BCC vendors
群發(fā)郵件增加聯(lián)系人怎么說？
一般都是在郵件開頭，無稱呼，直接說：
Looping in Steven.
Adding/Added Steven.
甚至直接用 “+”都可以
+ Steven
把某個人刪除（涉及到保密的信息），用remove
Removed Mike from this email
轉發(fā)郵件怎么說？
forward the email to someone(大部分中國只會用這種)
pass me the email(老外也經常用這種)
回復郵件怎么說？
get back比 reply常用：
I will get back to you tomorrow.
附件怎么說？
附件的英文是attachment. 但是如果你說please find the attachment一般會顯得很沒有水平。一般直接用動詞attached, enclosed.
Attached/Enclosed please find the report.
I attached the report and let me know what you think.
文件怎么說?
excel, pdf, 如果你用file描述word文件可能會被“嘲諷”，正確的說法是document.（excel也可以說spreadsheet, ppt也可以說presentation)
Attached please find the document.
3
英語郵件如何顯得更加專業(yè)，給人留下好的印象
主題必須要“標題黨”，必須包含必要信息，讓人有打開的*。有些臺灣人甚至在標題上加->Steven表示這封郵件是發(fā)給誰的。比如 XXXX Delay notice -> Steven
一定不要用任何簡寫，比如c.u(see you)之類，除了pls(please),thx(thanks),當然能不用盡量不用。
一定不要用gonna, wanna這種形式，惡俗至極，請變成原形 going to, want to
回復別人郵件，要把過往郵件的內容recap一遍，防止別人忘記。
多用bullet point, table 讓郵件更加清晰；多用callout，一目了然。
有附件的話，把附件做一個summary貼在正文。附件的命名一定要規(guī)范，讓人知道里面是什么，也方便別人保存
任何郵件，當天必須回、必須回。
4
投行Analyst內部用英文神句
請別人幫忙（發(fā)文件等）
At your convenience, would you please send me.....
最后記得加上Thank you for your assistance.
尋求他人意見
Our team would appreciate your insights/input on.....
Due to the short time frame for this proposal, prompt reply is greatly appreciated.
通知會議取消
I want to be mindful of your time and we don’t have any updates at this point; therefore I suggest that we cancel/reschedule today's meeting. If you disagree or need assistance, please let us know.
My apologies for the late notice, but i need to reschedule tomorrow's call. There remain a few open items we need to address, therefore i will send out a new invite once we agree upon a time.
會議總結
Thank you for making time on a very busy Monday afternoon to join our discussion. I hope we were able to provide clarity on......Attached is a summary of what we discussed today.
道歉
My sincere apology for this unfortunate situation; I will address to my team immediately.
Again，please accept my most sincere apology.
免責聲明篇
Due to time constraints / time limit
Based on the level of information as of today
According to the oral information of XXX
結束語
..is attached here for your reference.
Thanks for your kind support.
Please let me know should you have any further questions.
Your prompt response on this will be highly appreciated.
