常用對(duì)話：
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you?
I'm really sorry, he's not available at the moment. Can I take a message?
I'm afraid he's busy – shall I ask him to call you back?
Thank you for calling, goodbye.
Language for placing an order 下訂單使用語(yǔ)言
This week's programme focuses on placing an order.
I'd like to place an order for…
我想下個(gè)訂單…
We're going to need…
我們需要…
Could you send…
能不能發(fā)送…
Could we also have…
我們還向要…
When can we expect to receive them?
預(yù)計(jì)我們什么時(shí)間能收到？…
Language for politely refusing 婉言拒絕他人請(qǐng)求的語(yǔ)言
This programme focuses on politely refusing a request to do something.
Thank you for your offer. But I'm really sorry, I won't be able to.
謝謝你的邀請(qǐng)。不過(guò)我真的沒(méi)法兒去。
I'm afraid it's against company policy
抱歉，這是公司的規(guī)矩，不能違反。
It wouldn't be appropriate.
這個(gè)不合適/不恰當(dāng)。
With regret, I'm going to have to say no.
非常遺憾，我得說(shuō)不。
