一、公司簡(jiǎn)介
　　亞馬遜公司(Amazon，簡(jiǎn)稱(chēng)亞馬遜;NASDAQ：AMZN)，是美國(guó)的一家網(wǎng)絡(luò)電子商務(wù)公司，位于華盛頓州的西雅圖。是網(wǎng)絡(luò)上最早開(kāi)始經(jīng)營(yíng)電子商務(wù)的公司之一，亞馬遜成立于1995年，一開(kāi)始只經(jīng)營(yíng)網(wǎng)絡(luò)的書(shū)籍銷(xiāo)售業(yè)務(wù)，現(xiàn)在則擴(kuò)及了范圍相當(dāng)廣的其他產(chǎn)品，已成為全球商品品種最多的網(wǎng)上零售商和全球第二大互聯(lián)網(wǎng)企業(yè)，在公司名下，也包括了AlexaInternet、a9、lab126、和互聯(lián)網(wǎng)電影數(shù)據(jù)庫(kù)(Internet Movie Database，IMDB)等子公司。
　　亞馬遜及其它銷(xiāo)售商為客戶提供數(shù)百萬(wàn)種獨(dú)特的全新、翻新及二手商品，如圖書(shū)、影視、音樂(lè)和游戲、數(shù)碼下載、電子和電腦、家居園藝用品、玩具、嬰幼兒用品、食品、服飾、鞋類(lèi)和珠寶、健康和個(gè)人護(hù)理用品、體育及戶外用品、玩具、汽車(chē)及工業(yè)產(chǎn)品等。

　　二、招聘職位 工作地點(diǎn)：北京
　　德語(yǔ)/法語(yǔ)/意大利語(yǔ)/日語(yǔ)賣(mài)/英語(yǔ) 賣(mài)家支持專(zhuān)員
　　賣(mài)家支持專(zhuān)員是亞馬遜和其商業(yè)伙伴的主要接口，負(fù)責(zé)給歐洲四國(guó)(法德意西)海外亞馬遜平臺(tái)上銷(xiāo)售的商家提供專(zhuān)業(yè)，高質(zhì)量，及時(shí)有效的業(yè)務(wù)支持。賣(mài)家客服專(zhuān)員將致力于解決長(zhǎng)期的系統(tǒng)問(wèn)題，推動(dòng)流程改進(jìn)，開(kāi)發(fā)內(nèi)部文檔，為團(tuán)隊(duì)環(huán)境貢獻(xiàn)力量，同時(shí)完成電話和郵件問(wèn)題的服務(wù)級(jí)別。

　　工作職責(zé)：
　　1.與業(yè)務(wù)伙伴進(jìn)行清晰，簡(jiǎn)潔，禮貌的溝通，包括書(shū)面溝通和口頭溝通。
　　2.在德語(yǔ)/法語(yǔ)/意大利語(yǔ)任意一種語(yǔ)言環(huán)境下，理解并正確使用多種軟件工具瀏覽瀏覽帳戶，排除故障，解決問(wèn)題。
　　3.相關(guān)知識(shí)，正確使用部門(mén)資源，政策和流程。
　　4.優(yōu)秀的電話控制能力，確保有效溝通，專(zhuān)業(yè)服務(wù)，和有效信息。
　　5.積極勤奮的完成工作進(jìn)度，確保能提供適時(shí)地支持。
　　6.積極尋求解決方案和定位問(wèn)題，適時(shí)升級(jí)問(wèn)題以尋求解決方案或建議，從而使問(wèn)題得到解決。

　　基本要求：
　　1.本科同等及以上學(xué)歷，德語(yǔ)/法語(yǔ)/意大利語(yǔ)相關(guān)專(zhuān)業(yè)。
　　2.一至三年客戶服務(wù)工作經(jīng)驗(yàn)或相關(guān)技術(shù)支持經(jīng)驗(yàn)優(yōu)先。可以接受輪休工作.
　　3.熟練使用Microsoft Outlook和MS Office Excel及其它Office應(yīng)用程序。
　　4.優(yōu)秀的邏輯思考能力和判斷并解決問(wèn)題能力。
　　5.認(rèn)真負(fù)責(zé)，做事追求效率，講求團(tuán)隊(duì)貢獻(xiàn)。
　　6.在競(jìng)爭(zhēng)環(huán)境中，能夠按時(shí)完成內(nèi)部和外部的多重工作任務(wù)。
　　7.熟練的德語(yǔ)/法語(yǔ)/意大利語(yǔ)其中一種語(yǔ)言讀寫(xiě)能力，良好的英語(yǔ)讀寫(xiě)能力。
　　工作時(shí)間：9:00am-6:00pm, 每2-3個(gè)月會(huì)輪到一周晚班時(shí)間為2:00pm-11:00pm (可在家辦公) ，周末或節(jié)假日可能會(huì)值班(安排調(diào)休)
　　工作地點(diǎn)：豐臺(tái)科技園(地鐵九號(hào)線豐臺(tái)科技園站)

　　交易審核專(zhuān)員
　
　　Communication Skills:
　　• Excellent written and read English and Chinese skills and an ability to compose a grammatically correct, concise and accurate written response.
　　• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
　　• Clear, crisp and proactive documentation of operational procedures required to tackle known risk related.
　　Problem Solving Skills:
　　• Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically including the ability to recognize non-obvious patterns.
　　• Self-disciplined, quick self-learning, diligent, proactive and detail oriented.
　　• Strong time management and organizational skills.
　　• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.

　　Others:
　　• Experience with Microsoft Office, including Outlook, Word, and Excel.
　　• Flexible schedule, including willingness to work on one of the days on weekends, and outside of the "standard" work day. Your shift will be either Sunday-Thursday or Tuesday- Saturday, and may work at night shift.
　　• Demonstrate flexibility to work overtime hours as per business requirement.
　　1-2 years of experience in eCommerce, payments & banking (especially China-specific) domain or related field.

　　Preferred Qualifications
　　• Experience with operation process enhancement, data analysis and workflow optimization
　　• Experience with Buyer Protection Services, Merchant Trust Services is highly preferred.

　　風(fēng)險(xiǎn)分析專(zhuān)員
　　Communication Skills:
　　• Excellent written and read English and Chinese skills and an ability to compose a grammatically correct, concise and accurate written response.
　　• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
　　• Clear, crisp and proactive documentation of operational procedures required to tackle known risk related.

　　Problem Solving Skills:
　　• Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically including the ability to recognize non-obvious patterns.
　　• Self-disciplined, quick self-learning, diligent, proactive and detail oriented.
　　• Strong time management and organizational skills.
　　• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.

　　Others:
　　• Experience with Microsoft Office, including Outlook, Word, and Excel.
　　• Flexible schedule, including willingness to work on one of the days on weekends, and outside of the "standard" work day. Your shift will be either Sunday-Thursday or Tuesday- Saturday, and may work at night shift.
　　• Demonstrate flexibility to work overtime hours as per business requirement.
　　1-2 years of experience in eCommerce, payments & banking (especially China-specific) domain or related field.

　　Preferred Qualifications
　　• Experience with operation process enhancement, data analysis and workflow optimization
　　• Experience with Buyer Protection Services, Merchant Trust Services is highly preferred.