Hong Kong Dragon Airlines Limited (DRAGONAIR) is an award-winning airline that is also the newest member of the Cathay Pacific Group. We provide premium services to international travellers on a growing network of passenger routes throughout Asia, with a particular focus on the China Mainland. To meet the needs of our expanding operation, we are looking for enthusiastic candidates to fill the following positions.

為配合業(yè)務(wù)發(fā)展的需要，我們誠(chéng)摯地向社會(huì)招聘以下職位：

Notes:

1.All China based positions are subject to local terms and conditions.

2.Applicants must have the right to live and work in Mainland China. We are unable to assist applicants with visa or work permit applications.

3.Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO.

Customer Services Officer 客務(wù)員 (Work Location: Haikou Airport)

Job Description

Perform daily functions to ensure that the landside and airside operation run smoothly
Perform and monitor ramp operations and baggage handling
Provide excellent service to all customers in efficient and professional manner
Assist duty supervisor to monitor overall counter situation and gate operation during daily operation
Handle flight arrival and any tight connect case
Well manage the flight disruption & irregularity in an effective manner. Proactively coordinate with other carriers to ensure that passengers are well cared and assisted when need
Conduct the pre-flight briefing and ensure that handling agents deliver services and products at KA/CX’s required standard
Monitor and prepare Handling Agent performance record
Be familiar with MPO / oneworld customer benefits and provide a high standard of global services to customers of KA/CX and oneworld partner airlines
Foster excellent teamwork within KA team members and with Handling Agents colleagues
Liaise and maintain good working relations with CIQ and other parties to ensure smooth operations
Support cargo services operations
General Requirements

College degree or above
Can work independently, willing to face challenges and work under pressure.
Detail and accuracy oriented
Good team player and strong sense of responsibility
Good time management and multi-tasking ability
Strong command of spoken and written Putonghua and English. CET-6 or above is preferred.
Application Procedure

Please quote the position applied and send your application letter with FULL RESUME and recent photo and PRESENT and EXPECTED SALARY by email to the address below: betty.y.zheng@dragonair.com by March 20, 2015.

Hong Kong Dragon Airlines Limited is an Equal Opportunities Employer. All applications will be treated in strict confidence and only be used for recruitment related purpose. Applicants who are not invited for interviews within 6 weeks may consider their applications unsuccessful in this instance and all application details will be destroyed. Once employment is confirmed, employment contract and personnel file will be arranged through local FESCO.