招呼顧客
1.慣用口語句子：
Good morning.
= Morning.
早上好。
Good afternoon.
下午好。
Good evening.
晚上好。
Welcome to our store!
= Welcome to our shop!
歡迎光臨本店！
Welcome!
歡迎光臨！
Is there anything I can help you with?
= Is there anything I can do for you?
= Could I be of service to you?
您有什么需要我?guī)兔Φ膯幔?/p>
Can I be of any assistance to you?
= Can l do anything for you?
= What can I do for you?
= Can I help you in any way?
我能為您做些什么嗎？
Are you being helped?
= Are you being served?
= Can I be your assistant?
= Have you been taken care of?
有人在為您服務(wù)嗎？
If you need any help, let me know.
如果您需要幫助，請告訴我。
My name is Sam. I'm at your service.
我叫薩姆，由我來為您服務(wù)。
at one's service“樂意帑助某人，聽某人使喚”
Can I help you?
= May I help you?
需要我?guī)兔幔?br>這是各個服務(wù)行業(yè)中使用最廣泛的句子之一。
Can I show you something?
= May I show you something?
= What would you like to see?
您想看點(diǎn)什么？
What would you like?
= What do you want?
您想買什么？
Do you have anything in mind?
= Do you have something particular in mind?
您有什么想買的嗎？
particular a. 特定的，特別的，詳細(xì)的
have...in mind“心里想著…”
2.實(shí)用對話
Receiving a Customer招呼顧客
Assistant: Good morning. sir. Can I do anything for you?
店員：早上好，先生。我能為您做些什么嗎？
Customer: Yes, I'd like to buy some tea. What varieties do you carry?
顧客：是的。我想買些茶葉。你們都有哪些種類的茶葉？
Assistant: We've got various kinds of tea. such as black tea, green tea, jasmine tea, etc. And we've got tea of different origins. such as Fujian tea, Yunnan tea, etc.
店員：我們這里有各種各樣的茶葉，像紅茶、綠茶、茉莉花茶等等。而且我們有各個產(chǎn)地的茶葉，比如福建產(chǎn)的茶葉、云南產(chǎn)的茶葉等等。
Customer: I like the green tea produced in Hunan. One kilogram, please. How much?
顧客：我喜歡湖南產(chǎn)的綠茶，請給我一公斤。多少錢？
Assistant: Three hundred yuan. Do you want anything else?
店員：三百元。還需要別的什么嗎？
Customer: Well, I'd like some grapes, watermelons and peaches. But these don't look quite ripe.
顧客：嗯，我想買些葡萄、西瓜和桃子。不過，這些看起來好像不太熟。
Assistant: Yes, these won't be ready until another week or so. But we have some really ripe ones over there.
店員：是不太熟。還要一星期左右才能熟。不過那邊有一些是熟的。
Customer: Well, they do look wonderful.
顧客：嗯，看起來確實(shí)很不錯。
3.詳細(xì)解說
1.“carry”在本對話中表示“（商店）備有（貨品），出售”。
2.“ready”在這里表示“馬上就可以賣或吃了，熟了”的意思。
3.助動詞“do”可以置于謂語動詞之前，對該動詞加以強(qiáng)調(diào)，可譯為“的確，確實(shí)，真地，一定，務(wù)必，千萬”等。被強(qiáng)調(diào)的動詞要使用原形，“do”有時態(tài)和人稱變化，表現(xiàn)為“do、does和did”三
種形式。例如：Do come in, please.（請務(wù)必進(jìn)來。）Do be careful when you cross the street.（過馬路時，千萬要小心。）Failure doesn't mean you'll never make it，but it does mean
it will take a little longer.（失敗并不意味著你永遠(yuǎn)不能成功，不過失敗確實(shí)意味著成功需要更長的時間。）It's pretty hard to tell what does bring happiness.（很難說出到底是什么能夠
真正帶來幸福。）As long as he could work, he did work.（只要能工作，他就一定會工作。）
4.文化洗禮
顧客就是“上帝”？
“顧客就是上帝”，這是國內(nèi)服務(wù)行業(yè)常說的一句話，也是國內(nèi)服務(wù)行業(yè)對待顧客的服務(wù)準(zhǔn)則。那么這句話該怎么翻譯成英文呢？
我們知道，“上帝”的英文是“God”，那么這個“God”和顧客中的“上帝”是否一樣呢？在信奉“上帝”的西方國家里，他們也信奉顧客這個“上帝”嗎？
在漢語里，我們經(jīng)常會聽到這樣一些話，“上帝保佑你！”“上帝�。 �，可直譯成英文“God bless you!”“God!”但是英語中卻沒有“顧客就是上帝”“The customer is the God.”這一說法，只
有“The customer is king.”（顧客是國王。）這種說法。
對此，有兩種解釋，其一是：對于信仰“God”的西方人來說，人們是不可以用“God”來作比喻的。但是在中國，“God”在人們的頭腦中是模糊的，是看不見的，所以用“上帝”來作比喻不覺得有什
么不妥。因?yàn)椤発ing”威嚴(yán)、不可侵犯、受人尊敬，所以西方人就用“國王”來比喻“顧客”。另外一種解釋是：“God forgives.”（上帝會寬恕。）而永遠(yuǎn)不要指望“King forgives.”，因?yàn)樵诂F(xiàn)
實(shí)生活中，也不能指望“Customer forgives.”，所以要把“顧客”比喻成“國王”，而不是“上帝”。
