公司名稱：IBM ETC
職位名稱：Asia Pacific Procurement Application Support Center Japan Agent
職位數(shù)量： 1
培訓(xùn)地點(diǎn)：Jan to March, 2012 – Shanghai
工作地點(diǎn)：After March, 2012 – Chengdu or Dalian. (如無此意向，請?jiān)卩]件中注明)
Job Description
This position is responsible for answering the inquiries and provide
solutions
via phone and emails to the clients who are using procurement application & pr
ocess. The responsibilities include but are not limited to:
1.Answer incoming calls & Provide first call responses
2.Generate a call tracking record
3.Respond to routine “How to” questions
4.Perform appropriate problem determination
5.Conduct root-cause analysis
6.Respond to status inquiries
7.Transfer calls to appropriate support group as required
8.Monitor email account
Required Skills
1) Good command in both spoken and written Japanese
2) Microsoft Office Suite knowledge is a Must
3) Strong communication capabilities with strong ownership & accountability
4) Must be a quick learner, good team player and an effective problem-solver,
self-motivated; able to work independently,
5) Willing to work overtime during China holiday
6)Willing to work at early shift from 8am
Required Language Skills
Chinese English Japanese
1. No knowledge ( ) 1. No knowledge ( ) 1. No knowledge ( )
2. Basic Knowledge( ) 2. Basic Knowledge( ● )2. Basic knowledge( )
3. Intermediate (● ) 3. Intermediate ( ● ) 3. Intermediate ( )
4. Fluent (● ) 4. Fluent ( ) 4. Fluent (● )
Other requirements, Please specify
1. 性格開朗，責(zé)任心強(qiáng)，善于溝通和表達(dá)
2. 能接受early-shift: 8:00-16:30 節(jié)假日跟support的country一致.
工作地點(diǎn)：上海浦東外高橋報(bào)稅區(qū)(有班車)
聯(lián)系方式：發(fā)簡歷至 ibmintern@yahoo.com.cn （請?jiān)跇?biāo)題注明IBM實(shí)習(xí)，然后標(biāo)明語言種
類: 日語 舉例：Subject: IBM APPASC實(shí)習(xí)/全職 – 王小明 (名字) – 日語）
