No.39 The following appeared in an Avia Airlines departmental memorandum：

“On average， 9 out of every 1，000 passengers who traveled on Avia Airlines last year filed a complaint about our baggage-handling procedures. This means that although some 1 percent of our passengers were unhappy with those procedures， the overwhelming majority were quite satisfied with them; thus it would appear that a review of the procedures is not important to our goal of maintaining or increasing the number of Avia’s passengers.”

40. Avia航空的部門備忘錄：

平均地，去年乘坐Avia的1000個乘客中有9個針對我們的行李處理流程寫了投訴信。這說明雖然有大約1%的乘客對這一流程表示不滿，乘客的主體對它還是滿意的。所以對流程的重新審查對我們要保持和提高Avia的乘客數(shù)這一目標(biāo)不是很重要的。

提供觀點(diǎn)：

1去年是這樣今年呢以后呢？

2很有可能是乘客對服務(wù)不滿意卻沒時間正式申訴

3和別的航空公司比較如何seriousness trivialize

1， 沒有complaint不代表沒有不滿。

2， 沒有跟其他公司對比，同時并不知道總數(shù)。

30. Fun Toy Company采取了一個職工培訓(xùn)計劃program，讓senior employees volunteer to take an new employees as their apprentice， 這樣的話，new employees 就可以follow the pattern sets by the senior employees. 用這種方法， 可以減少培訓(xùn)成本，也不會time-consuming。因此，我們公司也應(yīng)該仿效該公司，采取同樣的方法來培訓(xùn)員工。

考古V1.Afun toys company successfully use the module which that senior employees take on an aprrence，讓新員工觀察老員工然后從中學(xué)習(xí)。 這樣的話可以減少很多cost for training program。有人建議他們的公司應(yīng)該學(xué)習(xí)這個fun toys company.

V2.The cost of training the new employee plays an important role in the overall expense of a company. 象the Fun Toys Company 發(fā)起一個Apprentice Training Progam. 他們給senior empoloyee發(fā) salary bounus 如果他們自愿參加這個項目。在這個項目中new employee can learn business patterns from the senior employee這樣來降低新員工的培訓(xùn)成本。 so no more expensive and cost programs are needed. 所以我們公司也應(yīng)該象FUN Toys Company 一樣用這中項目降低新員工培訓(xùn)的成本�！�

31.是說在公司里面設(shè)置well-equipped gym，使得health insurance cost 減少50%的那個。

考古：一個研究說鍛煉的人去醫(yī)院的次數(shù)少50％，所以城市要建健身設(shè)施，可以減少醫(yī)療保險投入50％，減少城市財政赤字。

提供觀點(diǎn)：

1. There is no causal relationship between the development of the employees’ health and the provision of a well-equipped gym.

2. Therefore， the reduction of the cost of group health insurance coverage expected by the author is not guaranteed.

3. Even if the provision of the gym can cause a reduction of the cost， no one can rely on it to achieve a balanced town budget since the health incidents occur very randomly.

32：一個制作accounting software的公司，他們制作兩種software， 一種為了專業(yè)人士，一種為了非專業(yè)人士。第一種賣的一直很好，第二種賣的不如他的競爭者的好。一個survey顯示，專業(yè)人士認(rèn)為這個公司的軟件好，是因?yàn)橛衋dvanced special feather。由此，得出結(jié)論說，如果把這些feather都加進(jìn)非專業(yè)的軟件，那么這個軟件就會大賣。